All software supplied needs to be updated yearly in order to stay in sync with Current
Windows and Office updates. We do not allow automatic updates via the internet for
security reasons BUT are happy to update software provided it is returned to us before
the end of February (ie prior to the new racing season). Users can either zip the
software and attach to an email if your email system allows this or use a free service
and attach unzipped such as www.wetransfer.com or www.mailbigfile.com
Software returned for updating could be subject to a service charge depending on
the time and work involved and software returned after the endof February will be
subject to a service charge, which we will quote at the time of the request.
VERY IMPORTANT ..... Toolkit and Loft software NOT returned to us as above for back
up, checking and updating will not be supported unless they have a support package
in place. Users can purchase support by contacting us here. If you wish to continue
to use the software we will quote you a price for updating to the latest standards.
This action is important as it ensures a trouble free operation of the software.
EQUALLY IMPORTANT ..... BACK UPS ... Users are fully responsible for back ups and
we recommend this is done every week.
WE HOLD MASTER COPIES of all software but there will be a charge for supplying originals
and we offer all customers a free back up service if they return the software to
us for an additional back up.