Legal Policies
Cookies • Website Disclaimer • Refunds & Payments • Support & Service Levels
Cookies Policy
This Cookies Policy explains how Mysoft uses cookies and similar technologies.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website.
2. How we use cookies
- Essential cookies – required for the website to operate correctly.
- Basic analytics cookies – to understand which pages are visited and improve our services.
3. What data cookies collect
Cookies may collect your IP address, browser type, device type, and pages visited.
4. Managing cookies
You can block or delete cookies through your browser settings.
5. Third‑party cookies
Some cookies may be set by third‑party services such as analytics or embedded content.
Website Disclaimer
This Website Disclaimer explains the limits of responsibility when using the Mysoft website.
1. General information
The information on this website is provided in good faith for general guidance.
2. No professional advice
Nothing on this website constitutes professional, legal, financial, or technical advice.
3. Software and downloads
Any software downloaded from this website is provided “as‑is”.
4. External links
We are not responsible for the content or reliability of external websites.
5. Liability
To the fullest extent permitted by UK law, Mysoft accepts no liability for any loss or damage arising from use of this website.
Refunds & Payments Policy
This policy explains how Mysoft handles payments, invoices, and refunds.
1. Payments
Payments are typically made via PayPal or bank transfer.
2. Custom software
Refunds are not offered once development has begun.
3. Support services
Support services are billed as agreed.
4. Incorrect payments
If a payment is made in error, contact us promptly.
5. Disputed charges
If you believe a charge is incorrect, contact us within 14 days.
Support & Service Level Statement
This statement explains how Mysoft provides support and service to customers.
1. Support availability
Support is available via email and telephone.
2. Typical response times
- Email: usually within 24–48 hours
- Phone: during reasonable daytime hours
3. What support includes
- help installing and using Mysoft software
- troubleshooting issues
- guidance on updates and new features
- assistance with race‑day systems and tools
4. What support does not include
- hardware repairs
- third‑party software issues
- on‑site visits unless agreed
5. Updates and improvements
Mysoft may release updates or improvements from time to time.
6. Best‑effort service
Support is provided on a best‑effort basis.
Last updated: August 2026