Privacy Policy

How Mysoft handles your personal data in line with UK privacy law

1. Who we are

Mysoft provides customised software and web services to the UK & Eire Racing Pigeon community. In this policy, “we”, “us” and “our” refer to Mysoft.

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:
Email: mysoft@btinternet.com
Telephone: 07831 455264
Website: https://www.mysoft.co.uk

2. What this policy covers

This Privacy Policy explains how we collect, use, and protect your personal data when you:

  • visit our website
  • contact us by email, phone, or through a contact form
  • enquire about or purchase Mysoft software or services

We aim to explain this in clear, plain language.

3. What personal data we collect

We may collect:

  • Contact details – name, email address, phone number, club or organisation details
  • Messages – information you provide when you contact us or request support
  • Purchase information – what you ordered, dates, and related correspondence
  • Technical information – basic data such as IP address, browser type, pages visited and time spent, collected through server logs and simple analytics
  • Payment information – handled by PayPal (we do not store your full card details)

We collect only what we need to provide and support our services.

4. How we collect your data

We collect data when:

  • you use our contact form or email us
  • you call us or send us a message
  • you request a quote, invoice, or support
  • you purchase software or services
  • you visit our website (through logs and cookies)

5. How we use your data

We use your personal data to:

  • respond to enquiries and support requests
  • set up, supply, and support Mysoft software and services
  • manage invoices, payments, and accounts
  • keep basic records for tax and legal purposes
  • maintain the security and reliability of our website and systems

Our main lawful bases under UK GDPR are:

  • Contract – where we need your data to provide software, hosting, or support
  • Legal obligation – for example, keeping financial records
  • Legitimate interests – for example, basic website analytics and record keeping where your privacy impact is low and we use data sensibly

We do not sell your personal data.

6. Payments

Card payments are handled securely through PayPal.
When you pay by card or PayPal:

  • your payment details are processed by PayPal on their systems
  • we receive confirmation of payment, your name, and contact details
  • we do not receive or store your full card number or security code

For details of how PayPal handles your data, please refer to PayPal’s own Privacy Policy.

7. Cookies and website analytics

Our website may use:

  • Essential cookies – to help the site function correctly
  • Basic analytics – to understand which pages are visited and improve our services

This may involve collecting your IP address, browser type, and information about which pages you visit. Where required, we will ask for your consent before setting non‑essential cookies.

You can adjust your browser settings to block or delete cookies, but some parts of the site may not work correctly if you do.

8. Who we share your data with

We may share personal data with:

  • Service providers who help us run our website, email, and hosting
  • Payment providers such as PayPal, to process your payments
  • Professional advisors (for example, accountants) where needed for our business
  • Regulators or authorities where we are legally required to do so

We only share what is necessary, and we expect any third party to keep your data secure and compliant with UK law.

9. How long we keep your data

We keep personal data only for as long as necessary for the purposes we collected it for, including:

  • customer and support records – for as long as you remain a customer and for a reasonable period afterwards
  • invoice and payment records – typically for at least 6 years, to meet legal and tax obligations
  • routine correspondence – for as long as needed to manage our relationship and maintain useful records

When data is no longer needed, we will securely delete or anonymise it.

10. How we protect your data

We take appropriate steps to keep your data secure, including:

  • using reputable providers for hosting, email, and payments
  • keeping software reasonably up to date
  • limiting access to data to those who need it

No system can be guaranteed 100% secure, but we take sensible precautions to protect your information.

11. Your rights

Under UK data protection law, you have rights, including the right to:

  • access the personal data we hold about you
  • ask us to correct inaccurate or incomplete data
  • ask us to delete your data, where we are able to do so
  • object to or restrict certain types of processing
  • withdraw consent where we rely on consent (for example, optional communications)

If you wish to exercise any of these rights, please contact us at mysoft@btinternet.com.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.

12. International transfers

Some of our service providers or their servers may be located outside the UK. Where this is the case, we aim to ensure that appropriate safeguards are in place so that your data is protected to UK standards.

13. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or the law. When we do, we will update the “Last updated” date below.

Last updated: August 2026