Mysoft Terms and Conditions – Software and Websites

Software – Terms and Conditions (Updated for the 2026/2027 Season)

We’ve refreshed our Terms & Conditions for the 2026/2027 season to reflect improvements in our software and service.

1. Yearly Service Requirement

All Mysoft software operates on a yearly service cycle. To remain fully supported and compatible with current Windows and Microsoft Office updates, all Toolkit and Loft users are required to have an active yearly service.

  • Ensures compatibility with the latest Windows and Office updates
  • Provides stability and reliability across all features
  • Includes improvements, refinements, and fixes added during the year
  • Maintains full support from Mysoft

2. End of Season Routine

The End of Season button is provided simply as a convenience to help you tidy up your race data and start fresh for the new year. It does not replace the yearly service requirement.

Windows and Microsoft Office are updated throughout the year, and these changes can affect how Mysoft software runs — including printing, reporting, database handling, and security permissions.

Users who rely only on End of Season and do not take the yearly service may miss important updates and improvements.

If issues arise in the new season, you are welcome to apply to Mysoft for a support package, which will restore full support and bring your software up to date.

3. Returning Software for Yearly Updates

  • Zip and email the software (subject to email provider limits)
  • Use free services such as WeTransfer or MailBigFile
  • Use the End of Season button (data clean‑up only)

February Deadline: Software returned before the end of February is serviced as part of the yearly service. Software returned after February may incur an additional service charge.

4. Service Charges

  • Yearly service fees apply to all Toolkit, Loft, and website clients
  • Additional charges may apply for:
    • Software returned after February
    • Legacy Windows versions (XP, Vista, 7, 8, 10)
    • Supplying master copies
    • Support packages for users who skipped the yearly service

5. Backup Policy

  • Use the built‑in automatic weekly backup
  • Additionally back up to a USB memory stick or cloud storage

6. Master Copies & Replacement

  • Mysoft holds master copies of all software
  • Charges apply for supplying original master copies
  • Free backup service available year‑round if software is returned

7. Website Clients

  • All website clients pay a yearly service fee covering updates, security, DNS, Cloudflare, WordPress compatibility, and general support
  • Third‑party hosting and email providers remain outside Mysoft’s control

8. Support Eligibility

  • Support is available only to users with an active yearly service
  • Users relying solely on End of Season may apply for a support package

9. Termination of Support

  • Yearly service not maintained
  • Software not returned by February
  • Unauthorised modifications
  • Improper or unlawful use

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Mysoft supplies customers across Scotland, Northern Ireland, and the Republic of Ireland, and all services are provided under these Terms.

THANK YOU to our loyal customers — your continued support is deeply appreciated.